FAQs
Do you offer exchanges and returns?
All sales are final. Due to the nature of our products being customized we do not offer refunds or exchanges, except in the case of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at contact@thesoluxeaccessories.com.
All sales are final. Due to the nature of our products being customized we do not offer refunds or exchanges, except in the case of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at contact@thesoluxeaccessories.com.
Can I cancel or modify my order?
Should you need to cancel your order, please contact us AS SOON AS possible. After the order has been prepared for shipping, it can no longer be cancelled. No cancellations are possible after shipping.
How do I contact customer service?
You can contact one of our customer service reps on between 10:00am – 6:00pm CST at contact@thesoluxeaccessories.com.
You can contact one of our customer service reps on between 10:00am – 6:00pm CST at contact@thesoluxeaccessories.com.
Why my tracking number is not showing any information?
Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our customer service reps contact@thesoluxeaccessories.com.
Tracking is emailed to you the moment your order ships. However, USPS does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact one of our customer service reps contact@thesoluxeaccessories.com.